Privacy Policy

Privacy Policy

Title Group, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your information, in accordance with federal regulations, the Texas Department of Insurance (TDI), and the compliance standards of our underwriters—WFG, National Investors, and Old Republic.

1. Information We Collect

We may collect personal information about you from the following sources:

• Information you provide on forms, applications, and during communications, such as your name, address, email, phone number, Social Security number, or income information.

• Information collected through our website, including your IP address, browser type, referring pages, and browsing behavior.

• Transactional information, including property details, policy numbers, payment history, and information obtained from third parties like lenders or real estate agents.

• Publicly recorded documents and data from consumer or credit reporting agencies.

2. How We Use Your Information

We use your personal information to provide title and escrow services, communicate with all parties involved in your real estate transaction, and manage documentation and funds securely. This includes sending appointment confirmations, document requests, and transaction updates via email, phone, or through secure platforms.

Your information is also used to respond to inquiries, comply with regulatory and underwriting requirements, and detect or prevent fraud and unauthorized activity. We retain information in accordance with Texas state record retention laws to ensure accurate handling of future claims or inquiries.

3. Cookies and Remarketing

We may use cookies and third-party remarketing services to enhance your experience and tailor advertising. Cookies are small files stored on your device that do not grant access to your computer or personally identify you. They help display relevant ads based on your past visits to our website. You may manage or disable cookies in your browser settings.

4. SMS Terms of Service

By opting into SMS communication, you agree to receive text messages from Key Title Group. These may include appointment confirmations, closing updates, document notifications, and service-related communications.

• Message frequency may vary.

• Message and data rates may apply.

• To opt out, text STOP at any time.

• For help, text HELP or visit www.keytitlegroupsa.com.

We do not share SMS consent with third parties or affiliates for marketing purposes.

5. Disclosure to Affiliates and Nonaffiliated Third Parties

We may share your name, address, and transaction-related details with Key Title Group affiliates (such as insurance companies or related service providers) for the purpose of fulfilling services you’ve requested, conducting internal research, or improving our offerings.

We do not share your personal information with nonaffiliated third parties for marketing purposes, except as allowed by law.

6. Disclosure to Affiliates and Nonaffiliated Third Parties

We may share basic information (e.g., name, address, transaction details) with affiliates to provide services or develop products. We do not share personal information with nonaffiliated third parties for marketing purposes unless authorized or required by law.

7. Platform Security and Data Storage

We use a secure platform to process and store sensitive client data. Our platform maintains industry-standard security protocols, and access is strictly limited to authorized personnel involved in your transaction.

Additionally, we implement physical, electronic, and procedural safeguards to protect your information in compliance with federal and state regulations.

8. Your Rights and Access

In accordance with applicable laws, you may request access to the personal information we hold about you, including details about how it has been shared. You may also request corrections or deletions, subject to legal limitations.

To protect your identity, requests must be submitted in writing with a notarized signature. Please mail your request to:

Key Title Group
7701 Broadway St., Suite 106
San Antonio, TX 78209

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws.